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Explore Our Legal Terms and Account Policies

halona189 sets out its legal terms clearly so you know exactly what governs your account, your data, and your transactions — all in one place.

Jurisdiction-Aware TermsDANA, OVO, GoPay & QRIS CoveredAccount Data Rights ExplainedContact Path for Legal RequestsCookie & Retention Policy
halona189 Explore Our Legal Terms and Account Policies
LEGAL CONTACT PATHS

Open a Legal Enquiry With Our Team

Live Chat — 24 Hours Reach our legal support team through the live chat widget on halona189.best, available around the clock. Quote your account ID and the specific clause or policy document you have a question about so we can respond accurately and without delay.
Email — Legal Requests Send written legal requests, data-access queries, or account-deletion requests to our support email. We aim to acknowledge your message within 24 hours and resolve documented legal matters within five business days from receipt.
Account Portal — Policy Centre Log into your halona189 account, navigate to Settings, then select Policy Centre to download the current terms version, request a data export, or submit a formal objection to how your information is stored or used.
SECURITY AND ACCOUNTABILITY

See How We Handle Data, Cookies and Account Security

We protect your account through a combination of encrypted session tokens, two-step verification at login, and strict internal access controls.

Data Collection Scope

We collect your name, email, phone number and payment wallet identifiers — such as your linked DANA or OVO account — only to the extent needed to operate your account and comply with our internal verification procedures.

Cookie Policy

Our site uses session cookies for login persistence and analytics cookies to understand page performance. You can manage cookie preferences through your browser settings at any time without affecting your core account functions.

Account Security Practices

Each login session is protected by an encrypted token that expires automatically after inactivity. We strongly advise you to use a unique password and enable two-step verification from within the Security section of your account settings.

Data Retention Period

We retain your account data for as long as your account remains active and for a period thereafter as required by our internal compliance policy. You may request deletion of non-essential data at any time via the Policy Centre.

Who to Contact for Changes

All requests to correct, update or delete your personal data should be directed to our support team via live chat or email. Include your account ID and the specific change requested so we can process it within the statutory timeframe.

Third-Party Data Sharing

We share your data only with payment processors such as GoPay and QRIS gateway partners strictly to complete your transactions. We do not sell your personal data to advertisers or unrelated third parties under any circumstance.

Answers to Common Legal and Policy Questions

The questions below address what real account holders ask us about their rights, data handling, and how our terms apply in Indonesia. If your question is not covered here, open a chat with our support team any time — 24 hours a day.

Access to and use of your account depends on local law. We apply our platform terms in conjunction with the legal framework applicable where you are based. You should satisfy yourself that participation is permitted in your area before proceeding.

We collect your name, email address, phone number and, when you add a payment method, the identifier for your DANA, OVO, GoPay or QRIS wallet. We do not collect data beyond what is needed to operate and verify your account.

After account closure, we retain transactional records for the period required by our internal compliance schedule. Non-essential profile data can be deleted sooner upon your written request submitted through the Policy Centre in your account settings.

Yes. Log into your account, go to Settings, and select Policy Centre to submit a data-export request. We will compile and deliver your data file within five business days of receiving a verified request tied to your account ID.

Contact our support team via live chat or email and provide your account ID, the date of the transaction, and the payment method used — for example, GoPay or QRIS. We investigate all disputes and respond with a written outcome within five business days.

We use session cookies to keep you logged in and analytics cookies to monitor page performance. You can disable non-essential cookies through your browser settings. Disabling session cookies may log you out between visits but will not prevent you from using the site.

Send a written complaint to our support email or use the live chat channel available 24 hours a day on halona189.best. Include your account ID and the specific clause you believe has been breached; we acknowledge all formal complaints within 24 hours.