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How halona189 Protects Your Personal Data

Your privacy is handled with clear rules at halona189 — we collect only what we need to operate your account, process withdrawals through DANA, OVO, GoPay and QRIS…

Data collected only for account operationsDANA, OVO, GoPay & QRIS transaction records protectedYour right to access, correct or delete data24/7 privacy contact channel availableRetention period disclosed per data type
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halona189 How halona189 Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to review the personal data we hold, correct an error or submit a deletion request, our privacy team is reachable around the clock.

Live Chat — Privacy Queue Open the live-chat widget on any halona189 page and select 'Privacy & Data' from the topic menu. A dedicated agent responds in under five minutes during peak hours, 24 hours a day, seven days a week.
Email — Data Requests Send your full data-subject request to our privacy inbox at [email protected]. Include your registered email and account ID. We confirm receipt within two hours and resolve the request within 72 hours.
In-Account Privacy Centre Log in, go to Account Settings, then select 'Privacy Centre'. From there you can download a copy of your stored data, update your contact preferences or submit a deletion request without contacting an agent.
DATA HANDLING PRACTICES

How We Secure and Manage Your Information

Every layer of your data — from account registration details to payment transaction logs for DANA, OVO, GoPay and QRIS — is protected by AES-256 encryption at rest and TLS 1.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can disable non-essential cookies through your browser settings at any time; this will not affect your ability to access your account or process withdrawals.

Account Security Measures

Two-factor authentication is available for every account. Login attempts from new devices trigger an email confirmation step before access is granted, reducing the risk of unauthorised entry to your account and your linked payment methods.

Data Retention Schedule

Account registration data is kept for the duration of your active account plus 12 months after closure. Payment transaction records linked to DANA, OVO, GoPay and QRIS are retained for 36 months to satisfy financial-audit requirements, then deleted.

Third-Party Data Sharing

We share data only with payment processors — DANA, OVO, GoPay, QRIS — and with fraud-detection services contractually bound to our privacy standards. No data is shared with advertisers or data brokers under any circumstance.

Your Right to Correct Data

If any stored information is inaccurate — name spelling, phone number, email address — you can correct it directly in Account Settings or by submitting a correction request to our privacy inbox. Changes apply within 24 hours of verification.

Deletion and Account Closure

You may request full account deletion at any time. We remove personally identifiable information within 30 days of a verified request, retaining only the anonymised transaction log required by financial regulations for the statutory period.

Common Questions About Your Privacy at halona189

These are the questions our account holders ask most often about how their data is handled, what rights they have, and how to act on those rights. Each answer reflects the actual steps our privacy team follows.

We collect your name, email address, phone number and the payment identifier for your chosen method — DANA, OVO, GoPay or QRIS. We also log your device type and IP address for security purposes. We collect nothing beyond what is operationally necessary.

Log in and visit Account Settings, then select 'Privacy Centre' to download a full copy of your stored data. Alternatively, email our privacy inbox at [email protected] with your account ID and we will send the data package within 72 hours.

Yes. Submit a deletion request through the Privacy Centre in your account settings or email us directly. We remove personally identifiable information within 30 days. Anonymised transaction records required by financial regulations are retained for the statutory period only.

Your payment identifiers are shared only with the relevant payment processor — DANA, OVO, GoPay or QRIS — strictly for transaction processing. No payment data is passed to advertisers, data brokers or any party outside our contractual processing chain.

Account registration data is held while your account is active and for 12 months after closure. Payment transaction records — including DANA, OVO, GoPay and QRIS logs — are retained for 36 months to meet financial-audit requirements, then permanently deleted.

We use session cookies to maintain your login and analytics cookies to monitor page performance. You can turn off non-essential cookies through your browser settings at any time. Disabling them does not prevent you from accessing your account or completing withdrawals.

The scope of your data rights and the obligations we hold depend on local law. For accounts registered from Indonesia, we apply Indonesian data-protection standards. If regulations in your area differ, the locally applicable rules take precedence where required by law.

Related Pages

halona189 Indonesia Register FAQ halona189 Login About Us